Frequently Asked Questions
Our FAQs section is designed to help you quickly find answers to common questions about our products, services, and processes. Whether you want information on mold components, order procedures, or technical specifications, you'll find clear and helpful guidance here. We aim to make your experience smooth, transparent, and hassle-free.
Yes. All product images on our website are actual photographs of the items we supply. We take great care to ensure that the images accurately represent the product's shape, finish, and dimensions. If there are any minor color variations due to photography lighting, we will note this clearly in the product description.
If you require exact color matching or surface finish confirmation, please contact our team and we can arrange a sample before placing a bulk order.
If you require exact color matching or surface finish confirmation, please contact our team and we can arrange a sample before placing a bulk order.
Returns are accepted within 14 days of delivery, provided the item is unused, in its original packaging, and undamaged. To initiate a return, please contact our support team with your order number and the reason for the return.
Custom-manufactured or specially ordered components cannot be returned unless they are defective or were delivered in error. Once your return is approved, we will provide a return shipping label and process your refund or replacement within 5–7 business days.
Custom-manufactured or specially ordered components cannot be returned unless they are defective or were delivered in error. Once your return is approved, we will provide a return shipping label and process your refund or replacement within 5–7 business days.
Most of our standard mold components are regularly restocked. If an item is marked as out of stock, it typically means it is on backorder with our manufacturer and will be available again within 2–4 weeks.
You can use the "Notify Me" option on the product page to receive an email alert as soon as the item is back in stock. For urgent requirements, please contact us directly — we can often source components faster through our supplier network.
You can use the "Notify Me" option on the product page to receive an email alert as soon as the item is back in stock. For urgent requirements, please contact us directly — we can often source components faster through our supplier network.
We ship to most countries in Europe, including Germany, Spain, France, Italy, the Netherlands, and more. International shipping outside Europe is also available upon request — please contact us for rates and lead times.
Shipping costs and estimated delivery times are displayed at checkout based on your delivery address. For large or heavy orders, freight shipping options are available. All orders are dispatched from our warehouse in Aschaffenburg, Germany.
Shipping costs and estimated delivery times are displayed at checkout based on your delivery address. For large or heavy orders, freight shipping options are available. All orders are dispatched from our warehouse in Aschaffenburg, Germany.
Our mold components are manufactured from high-grade tool steels including 1.2083, 1.2311, 1.2312, 1.2343, and 1.2344, depending on the component type and application. We also offer components in stainless steel and brass where required.
All materials meet DIN and ISO standards and are sourced from certified European suppliers. If you need material certificates or hardness documentation for your order, please request this at the time of purchase.
All materials meet DIN and ISO standards and are sourced from certified European suppliers. If you need material certificates or hardness documentation for your order, please request this at the time of purchase.
Yes, we offer custom manufacturing for components that are not available in our standard catalog. Simply send us your technical drawing or specification (PDF, DXF, STEP), and our team will prepare a quote for you within 2 business days.
Minimum order quantities may apply for custom parts. We work with clients across various industries including automotive, packaging, medical, and consumer goods.
Minimum order quantities may apply for custom parts. We work with clients across various industries including automotive, packaging, medical, and consumer goods.
One More Question?
If you have more questions, send us a message and we will answer you as soon as possible.
